/* ════════════════════════════════════════════════════════════════════════
   SOT CS — Botanical Theme
   Shared chrome + per-page component styles for the redesigned dashboard.
   Loaded AFTER style.css so its tokens and components win.
   ──────────────────────────────────────────────────────────────────────── */

/* ── Design tokens ─────────────────────────────────────────────────────── */
:root {
  --bg-deep:#eef2e8; --bg-panel:#f7faf2; --bg-card:#ffffff;
  --bg-hover:#e6ecdc; --bg-input:#eaf0e0; --bg-quote:#f0f4e8;
  --ink:#14241c; --ink-2:#3a4f43; --ink-3:#6c7d6f; --ink-4:#a3afa1;
  --rule:#d6dec9; --rule-2:#c2cdb4;
  --accent:#2f6b3c; --accent-soft:#dde7cf;
  --sot:#ea7a1c; --secrets:#1f9d6b; --herbera:#2563eb; --go:#d63384;
  --warn:#b86e0a; --danger:#b3261e; --ok:#1f7a4d;
  --brand:var(--accent); --brand-soft:var(--accent-soft);
  --row-h:34px; --radius:8px; --radius-sm:5px;

  /* Legacy aliases — map old style.css tokens to new ones for unmodified pages. */
  --bg-primary:var(--bg-deep);
  --bg-secondary:var(--bg-panel);
  --bg-tertiary:var(--bg-card);
  --text-primary:var(--ink);
  --text-secondary:var(--ink-2);
  --text-muted:var(--ink-3);
  --text-tertiary:var(--ink-3);
  --border:var(--rule);
  --border-strong:var(--rule-2);
  --primary:var(--brand);
  --primary-tint:var(--brand-soft);
  --success:var(--ok);
  --warning:var(--warn);
  --info:#2563eb;
  --bg-card-hover:var(--bg-hover);
}
[data-theme="dark"] {
  --bg-deep:#131a16; --bg-panel:#1a2520; --bg-card:#1f2c25;
  --bg-hover:#25342c; --bg-input:#182018; --bg-quote:#182018;
  --ink:#eaf0e2; --ink-2:#b8c5b3; --ink-3:#7e8d7c; --ink-4:#586357;
  --rule:#2a3b30; --rule-2:#3a4f43;
  --accent:#88c594; --accent-soft:#243a2c;
  --sot:#ff8f3c; --secrets:#3eb888; --herbera:#5a8eff; --go:#ed5fa0;
}

/* ── Reset + typography ────────────────────────────────────────────────── */
body {
  font-family:'Inter',system-ui,-apple-system,sans-serif;
  background:var(--bg-deep); color:var(--ink);
  font-size:13px; line-height:1.45;
  -webkit-font-smoothing:antialiased;
}
a { color:inherit; text-decoration:none; }
.num, .mono { font-family:'JetBrains Mono',monospace; font-variant-numeric:tabular-nums; }

/* ── Layout shell (overrides legacy .layout) ───────────────────────────── */
.layout {
  display:grid;
  grid-template-columns:232px 1fr;
  grid-template-rows:56px 1fr;
  height:100vh; overflow:hidden;
}

/* ── Sidebar ───────────────────────────────────────────────────────────── */
.sidebar {
  grid-row:1/-1; background:var(--bg-panel);
  border-right:1px solid var(--rule);
  display:flex; flex-direction:column;
  padding:14px 12px; gap:14px; overflow-y:auto;
}
.sidebar-logo, .brand-row {
  padding:4px 6px 14px;
  border-bottom:1px solid var(--rule);
  display:flex; align-items:center; gap:10px;
  font-weight:700; font-size:15px;
}
.logo-icon, .brand-mark {
  width:30px; height:30px; border-radius:8px;
  background:var(--accent); color:#f7faf2;
  display:grid; place-items:center;
  font-weight:700; font-size:13px;
}
.badge-shadow, .brand-tag {
  margin-left:auto;
  font-size:9.5px; font-weight:600; letter-spacing:.12em; text-transform:uppercase;
  color:#fff; background:var(--warn);
  padding:2px 6px; border-radius:3px;
}
.sidebar-section { display:flex; flex-direction:column; gap:1px; }
.sidebar-section-label, .nav-label {
  font-size:9.5px; font-weight:700;
  color:var(--ink-3); text-transform:uppercase; letter-spacing:.14em;
  padding:0 8px 6px;
}
.sidebar-nav, .sidebar-subnav, .nav {
  list-style:none; display:flex; flex-direction:column; gap:1px;
  padding:0; margin:0;
}
.sidebar-nav a, .sidebar-subnav a, .nav a {
  display:flex; align-items:center; gap:10px;
  padding:6px 10px; border-radius:5px;
  color:var(--ink-2); font-size:12.5px;
}
.sidebar-nav a:hover, .sidebar-subnav a:hover, .nav a:hover {
  background:var(--bg-hover); color:var(--ink);
}
.sidebar-nav a.active, .sidebar-subnav a.active, .nav a.active {
  background:var(--brand-soft); color:var(--ink); font-weight:600;
}
.sidebar-subnav {
  max-height:0; overflow:hidden;
  transition:max-height .2s ease-out;
  margin-left:14px; padding-left:8px;
  border-left:1px dashed var(--rule);
}
.nav-icon { font-size:13px; line-height:1; width:18px; text-align:center; flex-shrink:0; }
.nav-badge, .sub-badge, .nav .badge {
  margin-left:auto;
  font-family:'JetBrains Mono',monospace;
  font-size:10.5px; color:var(--ink-3);
  padding:1px 6px; border-radius:9px; font-weight:600;
}
.nav-badge.alert, .nav .badge.alert { background:var(--danger); color:#fff; }
/* HTMX-driven inline badges (Training, etc.) blank themselves when there's
   nothing to surface — hide entirely so the nav row stays clean. */
.nav .badge:empty { display:none; }
.sub-dot {
  width:6px; height:6px; border-radius:50%; flex-shrink:0;
  background:var(--ink-4);
}
.sub-dot-all { background:var(--ink-3); }
.sub-dot-open { background:var(--warn); }
.sub-dot-waiting { background:var(--herbera); }
.sub-dot-closed { background:var(--ok); }
.sub-dot-spam { background:var(--ink-4); }

.sidebar-user, .user {
  margin-top:auto; padding-top:12px;
  border-top:1px solid var(--rule);
}
.sidebar-user-card { display:flex; align-items:center; gap:10px; }
.sidebar-user-avatar, .avatar {
  width:30px; height:30px; border-radius:50%;
  background:var(--accent); color:#f7faf2;
  display:grid; place-items:center;
  font-weight:700; font-size:11px;
  flex-shrink:0;
}
.sidebar-user-info { font-size:12.5px; }
.sidebar-user-info .name { font-weight:600; }
.sidebar-user-info .role { font-size:10.5px; color:var(--ink-3); }

/* ── Topbar ────────────────────────────────────────────────────────────── */
.topbar {
  background:var(--bg-panel);
  border-bottom:1px solid var(--rule);
  display:flex; align-items:center; gap:14px;
  padding:0 24px;
  position:relative;
}
.topbar::after {
  content:''; position:absolute; left:0; right:0; bottom:-1px;
  height:2px;
  background:linear-gradient(90deg, transparent 0%, var(--brand) 8%, var(--brand) 92%, transparent 100%);
}
.topbar-title, .crumbs .h { font-weight:700; font-size:16px; color:var(--ink); }
.topbar-breadcrumb, .crumbs .meta {
  font-family:'JetBrains Mono',monospace;
  font-size:11px; color:var(--ink-3); margin-left:12px;
}
.topbar-spacer, .topbar .grow { flex:1; }
.topbar-search, .search { position:relative; width:280px; }
.topbar-search input, .search input {
  width:100%; background:var(--bg-input); border:1px solid var(--rule);
  border-radius:999px; padding:7px 12px 7px 32px;
  color:var(--ink); font-size:12.5px; outline:none;
  font-family:inherit;
}
.topbar-search input:focus, .search input:focus {
  border-color:var(--brand); background:var(--bg-card);
}
.topbar-search .search-icon, .search .ico {
  position:absolute; left:11px; top:50%;
  transform:translateY(-50%); color:var(--ink-3);
}
.search .kbd, .topbar-search .kbd-hint {
  position:absolute; right:8px; top:50%;
  transform:translateY(-50%);
  font-family:'JetBrains Mono',monospace;
  font-size:10px; color:var(--ink-3);
  border:1px solid var(--rule); border-radius:3px;
  padding:1px 5px; background:var(--bg-card);
}
.theme-tog {
  display:inline-flex; gap:0;
  border:1px solid var(--rule); border-radius:999px;
  background:var(--bg-card); padding:2px;
}
.theme-tog button {
  padding:4px 11px; font-size:11px; color:var(--ink-3);
  border-radius:999px; font-weight:500;
  background:none; border:0; cursor:pointer;
}
.theme-tog button.on { background:var(--ink); color:var(--bg-panel); }
.topbar-actions { display:flex; gap:6px; }
.topbar-btn {
  width:32px; height:32px; border:1px solid var(--rule);
  border-radius:5px; color:var(--ink-2); background:var(--bg-card);
  display:grid; place-items:center;
  cursor:pointer; position:relative;
}
.topbar-btn:hover { background:var(--bg-hover); color:var(--ink); }
.notif-dot {
  position:absolute; top:6px; right:6px;
  width:7px; height:7px; border-radius:50%;
  background:var(--danger); border:1px solid var(--bg-card);
}
.icon-btn {
  width:32px; height:32px; border:1px solid var(--rule);
  border-radius:5px; color:var(--ink-2); background:var(--bg-card);
  display:grid; place-items:center; cursor:pointer;
}

/* ── Main content ──────────────────────────────────────────────────────── */
.main {
  overflow-y:auto;
  padding:22px 28px 40px;
  background:var(--bg-deep);
}
.lede {
  display:flex; align-items:flex-end; justify-content:space-between;
  gap:24px; margin-bottom:18px;
}
.lede h1 {
  font-size:24px; font-weight:700; letter-spacing:-.02em; line-height:1.1;
  margin:0; color:var(--ink);
}
.lede h1 .accent { color:var(--brand); }
.lede p {
  margin-top:6px; font-size:12.5px;
  color:var(--ink-2); max-width:580px;
}

/* ── Buttons + cards ───────────────────────────────────────────────────── */
.btn-bot {
  padding:7px 14px; border:1px solid var(--rule);
  background:var(--bg-card); border-radius:5px;
  font-size:12px; font-weight:600; color:var(--ink);
  display:inline-flex; align-items:center; gap:6px;
  cursor:pointer;
}
.btn-bot:hover { background:var(--bg-hover); }
.btn-bot.primary { background:var(--brand); border-color:var(--brand); color:#fff; }
.btn-bot.ghost { background:transparent; border-color:transparent; color:var(--ink-2); }
.btn-sm-bot {
  padding:5px 11px; border:1px solid var(--rule);
  background:var(--bg-card); border-radius:5px;
  font-size:11.5px; font-weight:600; color:var(--ink);
  display:inline-flex; align-items:center; gap:5px;
  cursor:pointer;
}
.btn-sm-bot.ghost { background:transparent; border-color:transparent; color:var(--ink-2); }

.card-bot {
  background:var(--bg-card); border:1px solid var(--rule);
  border-radius:var(--radius);
}
.card-bot h3 {
  font-size:10px; font-weight:700; color:var(--ink-3);
  text-transform:uppercase; letter-spacing:.14em;
  padding:11px 16px; margin:0;
  border-bottom:1px solid var(--rule);
  display:flex; align-items:center; gap:8px;
}
.card-bot h3 .ct {
  margin-left:auto; font-family:'JetBrains Mono',monospace;
  font-size:10px; color:var(--ink-3); font-weight:500;
  letter-spacing:0; text-transform:none;
}
kbd {
  font-family:'JetBrains Mono',monospace;
  font-size:10px; color:var(--ink-2);
  border:1px solid var(--rule); border-radius:3px;
  padding:1px 5px; background:var(--bg-card);
}

/* ── Filter chips (tickets list) ───────────────────────────────────────── */
.filters {
  display:flex; align-items:center; gap:8px; flex-wrap:wrap;
  margin-bottom:12px;
}
.chip-bot {
  display:inline-flex; align-items:center; gap:7px;
  padding:5px 11px; border:1px solid var(--rule);
  border-radius:999px; background:var(--bg-card);
  font-size:11.5px; font-weight:600; color:var(--ink-2);
  cursor:pointer;
}
.chip-bot:hover { border-color:var(--rule-2); color:var(--ink); }
.chip-bot.on { background:var(--ink); color:var(--bg-panel); border-color:var(--ink); }
.chip-bot .swatch { width:8px; height:8px; border-radius:50%; }
.chip-bot .ct {
  font-family:'JetBrains Mono',monospace;
  font-size:10.5px; color:var(--ink-3);
}
.chip-bot.on .ct { color:rgba(255,255,255,.7); }
.chip-group {
  display:flex; gap:6px; padding-right:10px;
  border-right:1px solid var(--rule);
}
.filters .grow { flex:1; }

/* View toggle (flat / grouped) */
.view-tog {
  display:inline-flex; border:1px solid var(--rule);
  border-radius:5px; background:var(--bg-card); overflow:hidden;
}
.view-tog button {
  padding:6px 12px; font-size:11.5px; color:var(--ink-3);
  font-weight:600; cursor:pointer; background:none; border:0;
  display:inline-flex; align-items:center; gap:6px;
}
.view-tog button.on { background:var(--brand); color:#fff; }
.view-tog button:not(.on):hover { background:var(--bg-hover); color:var(--ink); }
.view-tog svg { width:13px; height:13px; }

/* Status tabs */
.status-tabs-bot {
  display:flex; border-bottom:1px solid var(--rule);
  margin-bottom:10px; gap:0;
}
.status-tabs-bot a, .tab-bot {
  padding:10px 14px 11px;
  color:var(--ink-3); font-size:12.5px; font-weight:600;
  border-bottom:2px solid transparent; margin-bottom:-1px;
  display:inline-flex; align-items:center; gap:8px;
  text-decoration:none;
}
.status-tabs-bot a.active, .tab-bot.on {
  color:var(--ink); border-bottom-color:var(--brand);
}
.status-tabs-bot a .ct, .tab-bot .ct {
  font-family:'JetBrains Mono',monospace;
  font-size:10.5px; color:var(--ink-3);
  background:var(--bg-card); padding:1px 6px;
  border-radius:3px; border:1px solid var(--rule);
}
.status-tabs-bot a.active .ct, .tab-bot.on .ct {
  color:var(--brand);
  border-color:color-mix(in oklab, var(--brand) 30%, transparent);
  background:var(--brand-soft);
}

/* ── Tickets list ──────────────────────────────────────────────────────── */
.list-bot {
  background:var(--bg-card); border:1px solid var(--rule);
  border-radius:var(--radius); overflow:hidden;
}
.list-head-bot {
  display:grid;
  /* Right columns widened (Claude 116→134, SLA 70→78, AGE 50→44 once
     "ago" suffix is stripped) so the on-hold pill + breached SLA fit
     on one line. Subject column (1fr) absorbs the change. */
  grid-template-columns:26px 120px 56px 22px minmax(0,1fr) 64px 134px 78px 44px;
  align-items:center; gap:0;
  padding:9px 14px; background:var(--bg-panel);
  border-bottom:1px solid var(--rule);
  font-size:9.5px; color:var(--ink-3);
  text-transform:uppercase; letter-spacing:.14em; font-weight:700;
}
.list-head-bot > div { padding:0 4px; }
.row-bot {
  display:grid;
  grid-template-columns:26px 120px 56px 22px minmax(0,1fr) 64px 134px 78px 44px;
  align-items:center; padding:0 14px;
  height:var(--row-h); border-bottom:1px solid var(--rule);
  color:var(--ink); cursor:pointer; position:relative;
  text-decoration:none;
  transition:background 80ms ease;
  background:color-mix(in oklab, var(--row-brand, var(--ink-3)) 10%, var(--bg-card));
}
.row-bot::before {
  content:''; position:absolute; left:0; top:0; bottom:0;
  width:3px; background:var(--row-brand, var(--ink-3)); opacity:.85;
}
.row-bot:last-child { border-bottom:0; }
.row-bot > div { padding:0 4px; min-width:0; }
.row-bot:hover {
  background:color-mix(in oklab, var(--row-brand, var(--ink-3)) 18%, var(--bg-card));
}
.row-bot.selected {
  background:color-mix(in oklab, var(--row-brand, var(--ink-3)) 26%, var(--bg-card));
}
.row-bot.selected::before { width:4px; opacity:1; }

.row-bot .check {
  width:14px; height:14px;
  border:1.5px solid var(--rule-2); border-radius:4px;
  background:var(--bg-card);
}
.row-bot.selected .check {
  background:var(--row-brand); border-color:var(--row-brand); position:relative;
}
.row-bot.selected .check::after {
  content:''; position:absolute; left:3px; top:1.5px;
  width:6px; height:3.5px; border:2px solid #fff;
  border-top:0; border-right:0; transform:rotate(-45deg);
}
.row-bot .id {
  font-family:'JetBrains Mono',monospace;
  font-size:11px; color:var(--ink-3);
  white-space:nowrap; display:block; overflow:hidden; text-overflow:ellipsis;
}
.row-bot .priority { display:flex; justify-content:center; }
.row-bot .priority .dot { width:6px; height:6px; border-radius:50%; }
.row-bot .priority .dot.high { background:var(--danger); }
.row-bot .priority .dot.med { background:var(--warn); }
.row-bot .priority .dot.low { background:var(--ink-4); }
.row-bot .priority .dot.urgent {
  background:var(--danger);
  box-shadow:0 0 0 3px color-mix(in oklab, var(--danger) 25%, transparent);
}

.channel-cell { display:flex; align-items:center; gap:10px; min-width:0; }
/* In the compact tickets-list column we show the logo only; the brand
   name is already in the URL pill on the left, so the text label is
   redundant noise. Keep .channel-cell .label rules for any other
   context where they're still useful. */
.row-bot .channel-cell .label,
.list-head-bot .channel-cell .label { display:none; }
.channel-cell .logo {
  width:28px; height:28px;
  display:grid; place-items:center; flex-shrink:0;
}
.channel-cell .logo svg { display:block; width:100%; height:auto; max-width:32px; }
/* Custom-uploaded logo images. Each context has its own tile size, so we
   pin width/height to absolute pixel values instead of % — % is unreliable
   when the container is a span / inline-flex / grid item that doesn't
   establish an explicit block container. */
.channel-cell .logo .channel-logo-img,
.channel-cell .logo img {
  width:28px !important; height:28px !important;
  object-fit:contain; display:block;
}
.channel-strip .logo .channel-logo-img,
.channel-strip .logo img {
  width:14px !important; height:14px !important;
  object-fit:contain; display:block;
}
.ai-actions .logo .channel-logo-img,
.ai-actions .logo img {
  width:14px !important; height:14px !important;
  object-fit:contain; display:block;
}
.logo-preview img {
  width:40px !important; height:40px !important;
  object-fit:contain; display:block;
}
.channel-cell .label {
  font-size:11px; color:var(--ink-2);
  overflow:hidden; text-overflow:ellipsis; white-space:nowrap;
}

.ai-bean {
  height:18px; padding:0 8px; border-radius:999px;
  display:inline-flex; align-items:center; gap:5px;
  font-size:10.5px; font-weight:700;
  font-family:'JetBrains Mono',monospace; font-variant-numeric:tabular-nums;
  background:var(--bg-card); border:1px solid var(--rule);
  color:var(--ink-2); white-space:nowrap;
}
.ai-bean.draft {
  background:color-mix(in oklab, var(--secrets) 14%, var(--bg-card));
  color:#0f6a48;
  border-color:color-mix(in oklab, var(--secrets) 28%, transparent);
}
.ai-bean.escalate {
  background:color-mix(in oklab, var(--danger) 14%, var(--bg-card));
  color:var(--danger);
  border-color:color-mix(in oklab, var(--danger) 28%, transparent);
}
.ai-bean.spam { background:var(--bg-hover); color:var(--ink-3); border-color:var(--rule); }
.ai-bean.none { background:transparent; color:var(--ink-4); border:1px dashed var(--rule); }
.ai-bean.resolved, .ai-bean.resolved-ish {
  background:transparent; color:var(--ink-3);
  border:1px dashed var(--rule);
}
.ai-bean .label-word {
  font-weight:600; font-family:'Inter', sans-serif;
  letter-spacing:0; text-transform:lowercase;
  margin-left:1px;
}
.ai-bean.escalate .arrow { font-size:11px; margin-left:1px; }
.ai-bean .dot { width:5px; height:5px; border-radius:50%; background:currentColor; }
[data-theme="dark"] .ai-bean.draft { color:#7fdcae; }

.subj {
  display:flex; align-items:baseline;
  font-size:13px; overflow:hidden; white-space:nowrap;
  padding-left:14px;   /* breathing room from the channel logo */
}
.subj .who {
  color:var(--row-brand, var(--ink)); font-weight:700;
  flex-shrink:0; max-width:34%;
  overflow:hidden; text-overflow:ellipsis;
}
[data-theme="dark"] .subj .who {
  color:color-mix(in oklab, var(--row-brand, var(--ink)) 70%, #fff);
}
.subj .sep { color:var(--ink-4); margin:0 8px; flex-shrink:0; }
.subj .what {
  color:color-mix(in oklab, var(--row-brand, var(--ink)) 55%, var(--ink));
  flex:1; overflow:hidden; text-overflow:ellipsis; font-weight:500;
}
[data-theme="dark"] .subj .what {
  color:color-mix(in oklab, var(--row-brand, var(--ink)) 35%, var(--ink));
}
.row-bot.flagged .subj .what::before { content:'⚑ '; color:var(--danger); font-weight:700; }

.sla-cell {
  font-family:'JetBrains Mono',monospace;
  font-size:11px; color:var(--ink-2); text-align:right;
  white-space:nowrap; overflow:hidden; text-overflow:ellipsis;
}
.sla-cell.warn { color:var(--warn); }
.sla-cell.danger { color:var(--danger); font-weight:700; }
.age-cell {
  font-family:'JetBrains Mono',monospace;
  font-size:10.5px; color:var(--ink-3); text-align:right;
  white-space:nowrap;
}
/* Truncate the ai-bean label with ellipsis when the cell is narrower
   than the natural text width (e.g. "AI cannot fulfill" in 134px).
   Full label remains in the title attribute on hover. */
.ai-cell { overflow:hidden; }
.ai-cell .ai-bean { max-width:100%; overflow:hidden; text-overflow:ellipsis; }

.row-bot .actions {
  display:flex; justify-content:flex-end; gap:4px;
  opacity:0; transition:opacity 100ms;
}
.row-bot:hover .actions, .row-bot.selected .actions { opacity:1; }
.row-bot .actions button {
  height:22px; padding:0 8px;
  border:1px solid var(--rule); background:var(--bg-card);
  border-radius:4px;
  font-size:10.5px; color:var(--ink-2); font-weight:600;
  cursor:pointer;
}
.row-bot .actions button.go {
  background:var(--row-brand, var(--brand)); color:#fff;
  border-color:var(--row-brand, var(--brand));
}

/* Grouped layout */
.group-bot {
  background:var(--bg-card); border:1px solid var(--rule);
  border-radius:var(--radius); overflow:hidden;
  margin-bottom:14px;
}
.group-header {
  display:flex; align-items:center; gap:12px;
  padding:11px 18px;
  background:linear-gradient(90deg,
    color-mix(in oklab, var(--g-color, var(--brand)) 22%, var(--bg-card)),
    color-mix(in oklab, var(--g-color, var(--brand)) 8%, var(--bg-card)));
  border-bottom:1px solid var(--rule);
  border-left:4px solid var(--g-color, var(--brand));
}
.group-header .gmark {
  width:28px; height:28px; border-radius:6px;
  background:var(--g-color, var(--brand)); color:#fff;
  display:grid; place-items:center;
  font-weight:800; font-size:11px; letter-spacing:-.02em;
}
.group-header .gname { font-weight:700; font-size:14px; color:var(--ink); }
.group-header .gmeta {
  font-family:'JetBrains Mono',monospace;
  font-size:10.5px; color:var(--ink-3);
}
.group-header .gcount {
  margin-left:auto;
  font-family:'JetBrains Mono',monospace;
  font-size:11px; color:var(--g-color, var(--brand)); font-weight:700;
}
.group-header .gcount span { color:var(--ink-3); font-weight:500; }

/* When grouped: rows live inside .group-bot which provides the card background.
   The list-head-bot we re-clone inside each group keeps columns aligned. */
.group-bot .row-bot { border-radius:0; }
.group-bot .row-bot:last-child { border-bottom:0; }
.group-bot .list-head-bot { border-top:0; }
#ticketGroupHost { display:flex; flex-direction:column; gap:0; }

.pager {
  display:flex; align-items:center; justify-content:space-between;
  padding:12px 0 0;
  color:var(--ink-3); font-size:11.5px;
}

/* ── Ticket detail ─────────────────────────────────────────────────────── */
.layout-detail {
  display:grid;
  grid-template-columns:232px 1fr 340px;
  grid-template-rows:56px 1fr;
  height:100vh; overflow:hidden;
}
.layout-detail .topbar { grid-column:2/-1; }

.thread-col {
  overflow-y:auto; background:var(--bg-deep);
  display:flex; flex-direction:column;
}
.ticket-header {
  background:var(--bg-card); border-bottom:1px solid var(--rule);
  padding:18px 28px 16px;
}
.th-top { display:flex; align-items:center; gap:10px; flex-wrap:wrap; margin-bottom:8px; }
.ticket-id-bot {
  font-family:'JetBrains Mono',monospace;
  font-size:11.5px; color:var(--ink-3); font-weight:600;
}
.brand-pill-lg {
  display:inline-flex; align-items:center; gap:6px;
  padding:3px 10px; border-radius:999px;
  background:var(--brand); color:#fff;
  font-size:10.5px; font-weight:700; letter-spacing:.05em;
  text-transform:uppercase;
}
.status-pill-bot {
  display:inline-flex; align-items:center; gap:5px;
  padding:3px 10px; border-radius:999px;
  background:color-mix(in oklab, var(--danger) 14%, var(--bg-card));
  color:var(--danger);
  font-size:10.5px; font-weight:700; letter-spacing:.05em;
  text-transform:uppercase;
  border:1px solid color-mix(in oklab, var(--danger) 30%, transparent);
}
.status-pill-bot.open {
  background:color-mix(in oklab, var(--warn) 14%, var(--bg-card));
  color:var(--warn);
  border-color:color-mix(in oklab, var(--warn) 30%, transparent);
}
.status-pill-bot.closed, .status-pill-bot.waiting {
  background:color-mix(in oklab, var(--ok) 14%, var(--bg-card));
  color:var(--ok);
  border-color:color-mix(in oklab, var(--ok) 30%, transparent);
}
.channel-strip {
  display:inline-flex; align-items:center; gap:6px;
  padding:3px 10px; border-radius:999px;
  background:var(--bg-input); border:1px solid var(--rule);
  font-size:11px; color:var(--ink-2); font-weight:500;
}
.channel-strip .logo { width:14px; height:14px; display:grid; place-items:center; }
.ticket-subject {
  font-size:22px; font-weight:700; letter-spacing:-.015em;
  color:var(--ink); line-height:1.2;
}
.ticket-meta-row {
  display:flex; gap:18px; margin-top:10px;
  font-size:11.5px; color:var(--ink-3);
}
.ticket-meta-row b { color:var(--ink); font-weight:600; }
.ticket-meta-row .sla.danger { color:var(--danger); font-weight:700; }
.ticket-meta-row .sla.warn { color:var(--warn); font-weight:700; }
.th-actions { margin-left:auto; display:flex; gap:6px; }

.thread {
  padding:24px 28px; display:flex; flex-direction:column; gap:18px; flex:1;
}
.msg { display:grid; grid-template-columns:36px 1fr; gap:12px; }
.msg .ava {
  width:36px; height:36px; border-radius:50%;
  background:var(--bg-input); color:var(--ink-2);
  display:grid; place-items:center;
  font-weight:700; font-size:12px;
  border:1px solid var(--rule);
}
.msg.customer .ava {
  background:var(--brand-soft); color:var(--brand);
  border-color:color-mix(in oklab, var(--brand) 40%, transparent);
}
.msg .meta {
  display:flex; align-items:baseline; gap:8px;
  font-size:11.5px; margin-bottom:4px;
}
.msg .meta .name { font-weight:700; color:var(--ink); }
.msg .meta .when {
  color:var(--ink-3);
  font-family:'JetBrains Mono',monospace; font-size:10.5px;
}
.msg .meta .via { color:var(--ink-3); font-size:10.5px; }
.bubble {
  background:var(--bg-card); border:1px solid var(--rule);
  border-radius:8px; padding:12px 14px;
  color:var(--ink); font-size:13px;
  white-space:pre-wrap;
}
.msg.customer .bubble { border-left:3px solid var(--brand); }
.bubble .quote {
  color:var(--ink-3); font-size:12px;
  padding-left:10px; border-left:2px solid var(--rule);
  margin:6px 0 0;
}

/* AI draft card */
.ai-draft { display:grid; grid-template-columns:36px 1fr; gap:12px; }
.ai-draft .ava {
  width:36px; height:36px; border-radius:50%;
  background:var(--ink); color:var(--bg-panel);
  display:grid; place-items:center;
  font-weight:800; font-size:11px; letter-spacing:-.02em;
  border:1px solid var(--ink); position:relative;
}
.ai-draft .ava::after {
  content:''; position:absolute; right:-2px; bottom:-2px;
  width:14px; height:14px; border-radius:50%;
  background:var(--brand); border:2px solid var(--bg-deep);
}
.ai-card {
  background:var(--bg-card);
  border:1.5px dashed var(--brand);
  border-radius:8px; overflow:hidden;
}
.ai-card-head {
  display:flex; align-items:center; gap:10px;
  padding:9px 14px;
  background:color-mix(in oklab, var(--brand) 8%, var(--bg-card));
  border-bottom:1px dashed color-mix(in oklab, var(--brand) 40%, transparent);
  font-size:11.5px; color:var(--ink-2);
}
.ai-card-head b { color:var(--brand); font-weight:700; }
.ai-card-head .conf {
  margin-left:auto;
  font-family:'JetBrains Mono',monospace;
  font-size:10.5px; color:var(--brand); font-weight:700;
  background:var(--brand-soft);
  padding:2px 8px; border-radius:999px;
}
.ai-card-head .pending {
  font-size:9.5px; font-weight:700; letter-spacing:.12em;
  text-transform:uppercase; color:var(--brand);
}
.ai-body {
  padding:14px 16px; font-size:13px; color:var(--ink);
  white-space:pre-wrap; line-height:1.55;
}
.ai-reasons {
  padding:10px 16px;
  background:color-mix(in oklab, var(--brand) 4%, var(--bg-card));
  border-top:1px dashed color-mix(in oklab, var(--brand) 30%, transparent);
  display:flex; flex-direction:column; gap:5px;
  font-size:11px; color:var(--ink-3);
}
.ai-reasons .label {
  font-weight:700; color:var(--ink-2);
  text-transform:uppercase; letter-spacing:.1em;
  font-size:9.5px; margin-bottom:1px;
}
.ai-reasons li { display:flex; gap:8px; padding-left:0; }
.ai-reasons li::before {
  content:'›'; color:var(--brand); flex-shrink:0; font-weight:700;
}
.ai-reasons ul { list-style:none; display:flex; flex-direction:column; gap:4px; padding:0; margin:0; }
.ai-actions {
  display:flex; gap:6px; padding:10px 14px;
  background:color-mix(in oklab, var(--brand) 6%, var(--bg-card));
  border-top:1px dashed color-mix(in oklab, var(--brand) 40%, transparent);
}
.ai-actions .btn-approve {
  background:var(--brand); color:#fff;
  border:1px solid var(--brand);
  padding:6px 16px; border-radius:5px;
  font-weight:700; font-size:12px;
  display:inline-flex; align-items:center; gap:6px;
  cursor:pointer;
}
.ai-actions .btn-edit, .ai-actions .btn-reject {
  background:var(--bg-card); color:var(--ink);
  border:1px solid var(--rule);
  padding:6px 12px; border-radius:5px;
  font-weight:600; font-size:12px;
  display:inline-flex; align-items:center; gap:6px;
  cursor:pointer;
}
.ai-actions .btn-reject { color:var(--danger); }
.ai-actions .grow { flex:1; }
.ai-actions .kbd-inv {
  font-family:'JetBrains Mono',monospace; font-size:10px;
  background:rgba(255,255,255,.18); color:#fff;
  padding:1px 5px; border-radius:3px;
}
.ai-card.approved { border-color:var(--ok); border-style:solid; }
.ai-card.approved .ai-card-head {
  background:color-mix(in oklab, var(--ok) 8%, var(--bg-card));
  border-bottom-color:color-mix(in oklab, var(--ok) 30%, transparent);
  border-bottom-style:solid;
}
.ai-card.approved .ai-card-head .pending { color:var(--ok); }
.ai-card.approved .ai-actions { display:none; }

.composer {
  border-top:1px solid var(--rule);
  background:var(--bg-card); padding:12px 28px 16px;
}
.composer-tabs {
  display:flex; gap:14px;
  font-size:12px; margin-bottom:10px; color:var(--ink-3);
}
.composer-tabs .tab { cursor:pointer; padding-bottom:4px; }
.composer-tabs .tab:hover { color:var(--ink); }
.composer-tabs .on {
  color:var(--ink); font-weight:700;
  border-bottom:2px solid var(--brand); padding-bottom:4px;
}
.composer-tabs .tab-disabled {
  color:var(--ink-4); cursor:not-allowed; opacity:0.55;
}
.composer-tabs .tab-disabled:hover { color:var(--ink-4); }
.composer textarea {
  width:100%; min-height:360px;
  background:var(--bg-input); border:1px solid var(--rule);
  border-radius:6px; padding:10px 12px;
  color:var(--ink); font-size:13px; line-height:1.5;
  font-family:inherit; resize:vertical; outline:none;
}
.composer textarea:focus { border-color:var(--brand); }
.composer-bar { display:flex; align-items:center; gap:8px; margin-top:10px; }
.composer-bar .grow { flex:1; }
.composer-bar .send {
  background:var(--brand); color:#fff;
  border:1px solid var(--brand);
  padding:7px 16px; border-radius:5px;
  font-weight:700; font-size:12px;
  cursor:pointer;
}

/* Right context pane */
.context {
  background:var(--bg-panel); border-left:1px solid var(--rule);
  overflow-y:auto; padding:18px 18px 30px;
  display:flex; flex-direction:column; gap:18px;
}
.ctx-card {
  background:var(--bg-card); border:1px solid var(--rule);
  border-radius:var(--radius);
}
.ctx-card h3 {
  font-size:10px; font-weight:700; color:var(--ink-3);
  text-transform:uppercase; letter-spacing:.14em;
  padding:11px 14px; margin:0;
  border-bottom:1px solid var(--rule);
}
.ctx-card .body { padding:12px 14px; font-size:12.5px; }
.ctx-card.customer .body { display:flex; gap:10px; align-items:center; }
.cust-ava {
  width:42px; height:42px; border-radius:50%;
  background:var(--brand-soft); color:var(--brand);
  display:grid; place-items:center;
  font-weight:700; font-size:14px; flex-shrink:0;
  border:1px solid color-mix(in oklab, var(--brand) 30%, transparent);
}
.cust-info { font-size:12.5px; }
.cust-info .n { font-weight:700; color:var(--ink); }
.cust-info .e {
  color:var(--ink-3); font-size:11.5px;
  font-family:'JetBrains Mono',monospace;
}
.cust-info .tags { margin-top:4px; display:flex; gap:4px; flex-wrap:wrap; }
.tag {
  font-size:9.5px; font-weight:700;
  padding:2px 7px; border-radius:999px;
  background:var(--bg-input); color:var(--ink-2);
  text-transform:uppercase; letter-spacing:.08em;
}
.tag.vip {
  background:color-mix(in oklab, var(--warn) 18%, var(--bg-card));
  color:var(--warn);
}

.stats-grid {
  display:grid; grid-template-columns:1fr 1fr;
  gap:1px; background:var(--rule);
}
.stats-grid .stat { padding:10px 14px; background:var(--bg-card); }
.stats-grid .stat .l {
  font-size:9.5px; font-weight:700;
  color:var(--ink-3); text-transform:uppercase; letter-spacing:.1em;
}
.stats-grid .stat .v {
  font-family:'JetBrains Mono',monospace;
  font-size:16px; font-weight:600; color:var(--ink);
  margin-top:3px;
}

.order-card { padding:12px 14px; }
.order-card .n {
  font-family:'JetBrains Mono',monospace;
  font-size:11px; color:var(--ink-3);
}
.order-card .t {
  font-weight:700; color:var(--ink);
  margin:2px 0 4px; font-size:13px;
}
.order-card .row-line {
  display:flex; justify-content:space-between;
  font-size:11.5px; color:var(--ink-2);
  padding:2px 0;
}
.order-card .row-line b { color:var(--ink); font-weight:600; }
/* Clickable variant — used when the linked order resolves to a real
   row in the orders table. Gives the operator visual affordance that
   the card opens /orders/<id>. */
a.order-card-link {
  display:block; text-decoration:none; color:inherit;
  border-radius:6px; transition:background 80ms ease, transform 80ms ease;
}
a.order-card-link:hover {
  background:color-mix(in oklab, var(--brand) 8%, var(--bg-card));
  box-shadow:0 1px 0 color-mix(in oklab, var(--brand) 22%, transparent) inset;
}
a.order-card-link:hover .n { color:var(--brand); }
.order-status {
  display:inline-flex; align-items:center; gap:5px;
  padding:2px 8px; border-radius:999px;
  font-size:10px; font-weight:700;
  text-transform:uppercase; letter-spacing:.05em;
  background:color-mix(in oklab, var(--warn) 14%, var(--bg-card));
  color:var(--warn);
  border:1px solid color-mix(in oklab, var(--warn) 30%, transparent);
}

.timeline { display:flex; flex-direction:column; padding:6px 14px 12px; }
.tl-item {
  display:grid; grid-template-columns:14px 1fr auto;
  gap:10px; padding:7px 0; align-items:start;
  font-size:11.5px; position:relative;
}
.tl-item:not(:last-child)::after {
  content:''; position:absolute; left:6px; top:18px; bottom:-7px;
  width:1px; background:var(--rule);
}
.tl-dot {
  width:8px; height:8px; border-radius:50%;
  background:var(--ink-4); margin-top:5px;
}
.tl-dot.ai { background:var(--brand); }
.tl-dot.customer { background:var(--brand); }
.tl-dot.alert { background:var(--danger); }
.tl-text { color:var(--ink-2); line-height:1.4; }
.tl-text b { color:var(--ink); font-weight:600; }
.tl-when {
  font-family:'JetBrains Mono',monospace;
  font-size:10px; color:var(--ink-3); white-space:nowrap;
}

.related { padding:0; }
.related a {
  display:flex; align-items:center; gap:10px;
  padding:9px 14px; border-bottom:1px solid var(--rule);
  font-size:12px;
}
.related a:last-child { border-bottom:0; }
.related a:hover { background:var(--bg-hover); }
.related .id {
  font-family:'JetBrains Mono',monospace;
  font-size:10px; color:var(--ink-3);
  flex-shrink:0; min-width:54px;
}
.related .s {
  color:var(--ink-2); flex:1;
  overflow:hidden; text-overflow:ellipsis; white-space:nowrap;
}
.related .age {
  font-family:'JetBrains Mono',monospace;
  font-size:10px; color:var(--ink-3);
}

/* ── Morning Review hero + tiles ───────────────────────────────────────── */
.hero-bot {
  background:linear-gradient(135deg,
    color-mix(in oklab, var(--accent) 18%, var(--bg-card)) 0%,
    var(--bg-card) 60%);
  border:1px solid var(--rule); border-radius:var(--radius);
  padding:22px 26px; margin-bottom:18px;
  display:grid; grid-template-columns:1fr auto;
  gap:24px; align-items:center;
}
.hero-bot h2 {
  font-size:22px; font-weight:700;
  letter-spacing:-.02em; line-height:1.15;
  margin:0; color:var(--ink);
}
.hero-bot h2 em { font-style:normal; color:var(--accent); }
.hero-bot p {
  margin-top:6px; font-size:13px;
  color:var(--ink-2); max-width:560px;
}
.hero-bot .stat-grid {
  display:grid; grid-template-columns:repeat(4,auto); gap:24px;
}
.hero-bot .stat .v {
  font-family:'JetBrains Mono',monospace;
  font-size:26px; font-weight:600;
  color:var(--ink); letter-spacing:-.02em;
}
.hero-bot .stat .l {
  font-size:10.5px; font-weight:700;
  color:var(--ink-3); text-transform:uppercase; letter-spacing:.12em;
}
.hero-bot .stat .v.danger { color:var(--danger); }
.hero-bot .stat .v.warn { color:var(--warn); }
.hero-bot .stat .v.ok { color:var(--ok); }

.dash-grid { display:grid; grid-template-columns:1.4fr 1fr; gap:14px; }
.dash-col { display:flex; flex-direction:column; gap:14px; }

.attn-list { display:flex; flex-direction:column; }
.attn-list .row-attn {
  display:grid;
  grid-template-columns:24px 70px 22px 1fr 86px 70px;
  align-items:center; padding:10px 16px;
  border-bottom:1px solid var(--rule); cursor:pointer;
  gap:8px; text-decoration:none;
}
.attn-list .row-attn:last-child { border-bottom:0; }
.attn-list .row-attn:hover {
  background:color-mix(in oklab, var(--row-brand) 8%, var(--bg-card));
}
.attn-list .row-attn .pi {
  width:6px; height:6px; border-radius:50%;
  background:var(--row-brand);
}
.attn-list .row-attn .id {
  font-family:'JetBrains Mono',monospace;
  font-size:11px; color:var(--ink-3);
}
.attn-list .row-attn .reason {
  font-size:9.5px; font-weight:700;
  color:var(--row-brand);
  text-transform:uppercase; letter-spacing:.1em;
  padding:2px 7px;
  background:color-mix(in oklab, var(--row-brand) 14%, var(--bg-card));
  border-radius:3px; flex-shrink:0;
}
.attn-list .row-attn .who {
  font-weight:700; color:var(--row-brand);
  font-size:12.5px; flex-shrink:0;
}
.attn-list .row-attn .what {
  font-size:12.5px; color:var(--ink-2);
  overflow:hidden; text-overflow:ellipsis; white-space:nowrap;
}
.attn-list .row-attn .sla {
  font-family:'JetBrains Mono',monospace;
  font-size:11px; text-align:right;
  color:var(--danger); font-weight:700;
}
.attn-list .row-attn .ago {
  font-family:'JetBrains Mono',monospace;
  font-size:10.5px; color:var(--ink-3); text-align:right;
}
.row-line {
  display:flex; align-items:baseline; gap:8px; min-width:0;
}
.row-line .sep { color:var(--ink-4); }

.activity-feed { padding:6px 0; }
.activity-feed .item {
  display:grid; grid-template-columns:14px 1fr auto;
  gap:10px; padding:10px 16px;
  align-items:start; position:relative;
  font-size:12.5px; color:var(--ink-2);
}
.activity-feed .item:not(:last-child)::after {
  content:''; position:absolute; left:21px; top:24px; bottom:-4px;
  width:1px; background:var(--rule);
}
.activity-feed .dot {
  width:8px; height:8px; border-radius:50%;
  margin-top:5px; background:var(--ink-4);
}
.activity-feed .dot.ai { background:var(--accent); }
.activity-feed .dot.warn { background:var(--warn); }
.activity-feed .dot.danger { background:var(--danger); }
.activity-feed .ago {
  font-family:'JetBrains Mono',monospace;
  font-size:10.5px; color:var(--ink-3); white-space:nowrap;
}
.activity-feed b { color:var(--ink); font-weight:600; }

.pulse { padding:14px 16px; }
.pulse-row {
  display:grid; grid-template-columns:130px 1fr auto;
  gap:14px; align-items:center;
  padding:9px 0; border-bottom:1px dashed var(--rule);
}
.pulse-row:last-child { border-bottom:0; }
.pulse-row .b {
  font-weight:700; font-size:12.5px; color:var(--p-color);
}
.pulse-row .bar {
  background:var(--bg-input); height:6px;
  border-radius:999px; overflow:hidden;
}
.pulse-row .bar > span {
  display:block; height:100%;
  background:var(--p-color); border-radius:999px;
}
.pulse-row .nums {
  font-family:'JetBrains Mono',monospace;
  font-size:11px; color:var(--ink-2);
  text-align:right; min-width:80px;
}
.pulse-row .nums b { color:var(--ink); }
.pulse-row .delta {
  font-family:'JetBrains Mono',monospace;
  font-size:10.5px; color:var(--ok); margin-left:6px;
}
.pulse-row .delta.up { color:var(--danger); }

.sla-strip {
  display:grid; grid-template-columns:repeat(4,1fr);
  gap:1px; background:var(--rule);
}
.sla-strip .cell { background:var(--bg-card); padding:14px 16px; }
.sla-strip .cell .l {
  font-size:10px; font-weight:700;
  color:var(--ink-3); text-transform:uppercase; letter-spacing:.12em;
}
.sla-strip .cell .v {
  font-family:'JetBrains Mono',monospace;
  font-size:24px; font-weight:600; margin-top:4px;
}
.sla-strip .cell .v.warn { color:var(--warn); }
.sla-strip .cell .v.danger { color:var(--danger); }
.sla-strip .cell .v.ok { color:var(--ok); }
.sla-strip .cell .sub {
  font-size:10.5px; color:var(--ink-3); margin-top:2px;
  font-family:'JetBrains Mono',monospace;
}

.bars-chart { padding:14px 16px 16px; }
.bars-chart .head {
  display:flex; align-items:center; justify-content:space-between;
  margin-bottom:8px;
}
.bars-chart .legend {
  display:flex; gap:12px;
  font-size:10.5px; color:var(--ink-3);
}
.bars-chart .legend i {
  width:8px; height:8px; border-radius:2px;
  display:inline-block; margin-right:4px;
}
.bars-chart .bars {
  display:grid; grid-template-columns:repeat(7, 1fr);
  gap:6px; align-items:end; height:120px;
}
.bars-chart .col-bar {
  display:flex; flex-direction:column; gap:1px;
  height:100%; justify-content:flex-end;
}
.bars-chart .seg { border-radius:2px; }
.bars-chart .seg.s1 { background:var(--accent); }
.bars-chart .seg.s2 { background:color-mix(in oklab, var(--accent) 50%, var(--bg-input)); }
.bars-chart .seg.s3 { background:var(--warn); }
.bars-chart .lbl {
  font-size:9.5px; color:var(--ink-3);
  text-align:center; margin-top:6px;
  font-family:'JetBrains Mono',monospace;
}

/* ── Reporting KPI cards + charts ──────────────────────────────────────── */
.kpi-grid {
  display:grid; grid-template-columns:repeat(4, 1fr);
  gap:14px; margin-bottom:18px;
}
.kpi-card {
  background:var(--bg-card); border:1px solid var(--rule);
  border-radius:var(--radius); padding:16px 18px;
  display:flex; flex-direction:column; gap:6px;
}
.kpi-card .l {
  font-size:10px; font-weight:700;
  color:var(--ink-3); text-transform:uppercase; letter-spacing:.14em;
}
.kpi-card .v {
  font-family:'JetBrains Mono',monospace;
  font-size:28px; font-weight:600;
  color:var(--ink); letter-spacing:-.02em;
}
.kpi-card .delta {
  display:inline-flex; align-items:center; gap:4px;
  font-size:11.5px; font-weight:600; color:var(--ok);
}
.kpi-card .delta.down { color:var(--danger); }
.kpi-card .vs { font-size:10.5px; color:var(--ink-3); }
.kpi-card .spark { margin-top:8px; height:24px; }

/* Period control */
.period-tog {
  display:inline-flex; border:1px solid var(--rule);
  border-radius:5px; background:var(--bg-card); overflow:hidden;
}
.period-tog button {
  padding:6px 12px; font-size:11.5px; color:var(--ink-3);
  font-weight:600; cursor:pointer; background:none; border:0;
}
.period-tog button.on { background:var(--ink); color:var(--bg-panel); }

/* ── QA Review queue + detail ──────────────────────────────────────────── */
.qa-grid { display:grid; grid-template-columns:1fr 1.2fr; gap:14px; }
.qa-queue { display:flex; flex-direction:column; }
.qa-queue .qrow {
  padding:11px 14px; border-bottom:1px solid var(--rule);
  display:grid; grid-template-columns:auto 1fr auto;
  gap:8px 14px; cursor:pointer;
  align-items:start;
}
.qa-queue .qrow:hover { background:var(--bg-hover); }
.qa-queue .qrow.active {
  background:var(--brand-soft); border-left:3px solid var(--brand);
  padding-left:11px;
}
.qa-queue .qrow .pillrow {
  display:flex; align-items:center; gap:6px; flex-wrap:wrap;
}
.qa-queue .qrow .qpill {
  font-size:9.5px; font-weight:700;
  text-transform:uppercase; letter-spacing:.1em;
  padding:2px 7px; border-radius:3px;
}
.qa-queue .qrow .qpill.flag {
  background:color-mix(in oklab, var(--danger) 15%, var(--bg-card));
  color:var(--danger);
}
.qa-queue .qrow .qpill.lowconf {
  background:color-mix(in oklab, var(--warn) 15%, var(--bg-card));
  color:var(--warn);
}
.qa-queue .qrow .qpill.sample { background:var(--bg-input); color:var(--ink-3); }
.qa-queue .qrow .qid {
  font-family:'JetBrains Mono',monospace;
  font-size:10.5px; color:var(--ink-3);
}
.qa-queue .qrow .qsubj {
  font-size:12.5px; font-weight:600;
  color:var(--ink); margin-top:4px;
  overflow:hidden; text-overflow:ellipsis;
  display:-webkit-box; -webkit-line-clamp:2; -webkit-box-orient:vertical;
}
.qa-queue .qrow .qreason {
  font-size:11px; color:var(--ink-3); margin-top:3px;
}
.qa-queue .qrow .qreason b { color:var(--ink-2); }
.qa-queue .qrow .qage {
  font-family:'JetBrains Mono',monospace;
  font-size:10.5px; color:var(--ink-3);
}

.flag-card {
  background:color-mix(in oklab, var(--danger) 8%, var(--bg-card));
  border:1px solid color-mix(in oklab, var(--danger) 30%, transparent);
  border-radius:var(--radius); padding:14px 16px; margin:14px 0;
}
.flag-card .h {
  display:flex; align-items:center; gap:8px;
  font-weight:700; color:var(--danger);
  font-size:11.5px; text-transform:uppercase; letter-spacing:.1em;
  margin-bottom:8px;
}
.flag-card ul {
  list-style:none; padding:0; margin:0;
  display:flex; flex-direction:column; gap:5px;
  font-size:12.5px; color:var(--ink-2);
}
.flag-card ul li::before { content:'›'; color:var(--danger); margin-right:8px; font-weight:700; }
.flag-card .pills {
  display:flex; gap:6px; margin-top:10px; flex-wrap:wrap;
}
.flag-card .pills span {
  font-size:9.5px; font-weight:700; text-transform:uppercase; letter-spacing:.1em;
  padding:2px 7px; border-radius:999px;
  background:var(--bg-card); border:1px solid var(--rule); color:var(--ink-2);
}

/* ── Customer detail ───────────────────────────────────────────────────── */
.cust-hero {
  background:var(--bg-card); border:1px solid var(--rule);
  border-radius:var(--radius); padding:18px 24px;
  display:grid; grid-template-columns:auto 1fr auto;
  gap:18px; align-items:center; margin-bottom:14px;
}
.cust-hero .ava-lg {
  width:64px; height:64px; border-radius:50%;
  background:var(--brand-soft); color:var(--brand);
  display:grid; place-items:center;
  font-weight:700; font-size:22px;
  border:1px solid color-mix(in oklab, var(--brand) 30%, transparent);
}
.cust-hero h1 {
  font-size:24px; font-weight:700;
  color:var(--ink); margin:0;
}
.cust-hero .sub {
  font-family:'JetBrains Mono',monospace;
  font-size:11.5px; color:var(--ink-3); margin-top:2px;
}
.cust-hero .tags { display:flex; gap:5px; margin-top:8px; flex-wrap:wrap; }
.cust-hero .stats4 {
  display:grid; grid-template-columns:repeat(4,1fr);
  gap:18px; padding-left:18px;
  border-left:1px solid var(--rule);
}
.cust-hero .stats4 .l {
  font-size:9.5px; font-weight:700;
  color:var(--ink-3); text-transform:uppercase; letter-spacing:.1em;
}
.cust-hero .stats4 .v {
  font-family:'JetBrains Mono',monospace;
  font-size:22px; font-weight:600; color:var(--ink); margin-top:3px;
}

.cust-grid { display:grid; grid-template-columns:1.5fr 1fr; gap:14px; }
.cust-col { display:flex; flex-direction:column; gap:14px; }

.cust-portrait {
  border:1.5px dashed var(--brand);
  border-radius:var(--radius);
  background:color-mix(in oklab, var(--brand) 4%, var(--bg-card));
  padding:0;
}
.cust-portrait .h {
  padding:11px 16px;
  border-bottom:1px dashed color-mix(in oklab, var(--brand) 40%, transparent);
  display:flex; align-items:center; gap:8px;
  font-size:10px; font-weight:700;
  color:var(--brand);
  text-transform:uppercase; letter-spacing:.14em;
}
.cust-portrait .body {
  padding:14px 16px; font-size:13px;
  color:var(--ink); line-height:1.55;
}
.cust-portrait .body p { margin-bottom:10px; }
.cust-portrait .body p:last-child { margin-bottom:0; }
.cust-portrait .chips {
  display:flex; flex-wrap:wrap; gap:5px;
  padding:8px 16px 14px;
}
.cust-portrait .chips span {
  font-size:10px; font-weight:600;
  padding:3px 8px; border-radius:999px;
  background:var(--bg-card); border:1px solid var(--rule);
  color:var(--ink-2);
}

/* ── Settings shell ────────────────────────────────────────────────────── */
.settings-grid { display:grid; grid-template-columns:200px 1fr; gap:18px; }
.settings-nav {
  display:flex; flex-direction:column; gap:1px;
  position:sticky; top:0;
}
.settings-nav a {
  padding:8px 12px; border-radius:5px;
  color:var(--ink-2); font-size:12.5px;
  border-left:2px solid transparent;
}
.settings-nav a.active {
  background:var(--brand-soft); color:var(--ink);
  font-weight:600; border-left-color:var(--brand);
}
.settings-stack { display:flex; flex-direction:column; gap:14px; }

/* ── Command palette ───────────────────────────────────────────────────── */
#sot-palette-bg {
  position:fixed; inset:0;
  background:rgba(20,36,28,.42);
  backdrop-filter:blur(4px);
  z-index:9999; display:none;
  align-items:flex-start; justify-content:center; padding-top:14vh;
}
[data-theme="dark"] #sot-palette-bg { background:rgba(0,0,0,.55); }
#sot-palette {
  width:min(560px, 92vw);
  background:var(--bg-card); border:1px solid var(--rule-2);
  border-radius:12px;
  box-shadow:0 24px 60px -12px rgba(20,36,28,.35);
  overflow:hidden;
  font-family:'Inter',system-ui,sans-serif; color:var(--ink);
}
#sot-palette .hd {
  display:flex; align-items:center; gap:10px;
  padding:14px 16px; border-bottom:1px solid var(--rule);
}
#sot-palette .hd input {
  flex:1; background:transparent; border:0; outline:0;
  font:inherit; font-size:15px; color:var(--ink);
}
#sot-palette .hd input::placeholder { color:var(--ink-3); }
#sot-palette .hd .esc {
  font-family:'JetBrains Mono',monospace; font-size:10px;
  color:var(--ink-3); border:1px solid var(--rule);
  padding:1px 6px; border-radius:3px;
}
#sot-palette .group { padding:6px 0; }
#sot-palette .glabel {
  font-size:9.5px; font-weight:700;
  color:var(--ink-3); text-transform:uppercase; letter-spacing:.14em;
  padding:8px 16px 6px;
}
#sot-palette .item {
  display:flex; align-items:center; gap:12px;
  padding:9px 16px; cursor:pointer;
  font-size:13px; color:var(--ink-2);
}
#sot-palette .item.active { background:var(--brand-soft); color:var(--ink); }
#sot-palette .item .lbl { flex:1; }
#sot-palette .item .hint {
  font-family:'JetBrains Mono',monospace; font-size:10px;
  color:var(--ink-3); border:1px solid var(--rule);
  padding:1px 6px; border-radius:3px;
}
#sot-palette .ico {
  width:14px; height:14px; color:var(--ink-3); flex-shrink:0;
}
#sot-palette .item.active .ico { color:var(--brand); }
#sot-palette .ft {
  padding:8px 16px; border-top:1px solid var(--rule);
  font-size:10.5px; color:var(--ink-3);
  display:flex; gap:14px;
}

/* ── Compatibility shims for legacy class usage on unmigrated pages ────── */
.metrics-row, .metric-card { font-family:'Inter',system-ui,sans-serif; }
.metric-card {
  background:var(--bg-card); border:1px solid var(--rule);
  border-radius:var(--radius);
}
.metric-label {
  font-size:10px; font-weight:700; color:var(--ink-3);
  text-transform:uppercase; letter-spacing:.14em;
}
.metric-value {
  font-family:'JetBrains Mono',monospace;
  font-size:24px; font-weight:600; color:var(--ink);
}
.panel {
  background:var(--bg-card); border:1px solid var(--rule);
  border-radius:var(--radius);
}
.panel-header {
  padding:11px 16px; border-bottom:1px solid var(--rule);
  display:flex; align-items:center; justify-content:space-between;
}
.panel-title {
  font-size:11px; font-weight:700; color:var(--ink-2);
  text-transform:uppercase; letter-spacing:.12em;
}

/* status badges (legacy) */
.badge {
  display:inline-block; padding:2px 8px; border-radius:999px;
  font-size:10px; font-weight:600;
}
.badge-open { background:color-mix(in oklab, var(--warn) 15%, var(--bg-card)); color:var(--warn); }
.badge-waiting { background:color-mix(in oklab, var(--herbera) 15%, var(--bg-card)); color:var(--herbera); }
.badge-closed { background:var(--bg-input); color:var(--ink-3); }
.badge-spam { background:var(--bg-input); color:var(--ink-3); }
.badge-escalated { background:color-mix(in oklab, var(--danger) 15%, var(--bg-card)); color:var(--danger); }
.badge-responded { background:color-mix(in oklab, var(--ok) 15%, var(--bg-card)); color:var(--ok); }
.badge-review { background:color-mix(in oklab, var(--warn) 15%, var(--bg-card)); color:var(--warn); }

/* brand dots */
.brand-dot {
  display:inline-block; width:8px; height:8px; border-radius:50%;
  margin-right:6px; vertical-align:middle;
  background:var(--ink-4);
}
.brand-dot.sot { background:var(--sot); }
.brand-dot.secrets { background:var(--secrets); }
.brand-dot.herbera { background:var(--herbera); }
.brand-dot.go { background:var(--go); }

/* basic table styles for legacy pages */
.panel table { width:100%; border-collapse:collapse; }
.panel table th {
  padding:10px 14px; background:var(--bg-panel);
  border-bottom:1px solid var(--rule);
  font-size:9.5px; color:var(--ink-3);
  text-transform:uppercase; letter-spacing:.14em;
  font-weight:700; text-align:left;
}
.panel table td {
  padding:10px 14px; border-bottom:1px solid var(--rule);
  font-size:12.5px; color:var(--ink); vertical-align:middle;
}
.panel table tr:last-child td { border-bottom:0; }
.panel table tbody tr { cursor:pointer; transition:background 80ms; }
.panel table tbody tr:hover { background:var(--bg-hover); }

/* form controls (legacy) */
input[type="text"], input[type="email"], input[type="password"],
input[type="search"], input[type="number"], input[type="url"],
select, textarea {
  background:var(--bg-input); border:1px solid var(--rule);
  border-radius:5px; color:var(--ink);
  font-family:inherit; font-size:12.5px;
  padding:7px 10px; outline:none;
}
input:focus, select:focus, textarea:focus { border-color:var(--brand); background:var(--bg-card); }

.btn {
  padding:7px 14px; border:1px solid var(--rule);
  background:var(--bg-card); border-radius:5px;
  font-size:12px; font-weight:600; color:var(--ink);
  display:inline-flex; align-items:center; gap:6px;
  cursor:pointer; text-decoration:none;
}
.btn:hover { background:var(--bg-hover); }
.btn.btn-sm { padding:5px 11px; font-size:11.5px; }
.btn.btn-primary {
  background:var(--brand); border-color:var(--brand); color:#fff;
}
.btn.btn-primary:hover {
  background:color-mix(in oklab, var(--brand) 85%, #000);
}

/* error / success banners */
.error-message {
  padding:0.75rem 1rem;
  background:rgba(179,38,30,.1);
  border:1px solid color-mix(in oklab, var(--danger) 30%, transparent);
  border-radius:var(--radius-sm);
  margin-bottom:1rem;
  color:var(--danger);
  font-size:13px;
}

/* utility classes commonly used */
.text-muted { color:var(--ink-3); }
.text-secondary { color:var(--ink-2); }
.text-sm { font-size:12px; }
.mb-24 { margin-bottom:24px; }
.flex { display:flex; }
.items-center { align-items:center; }
.gap-12 { gap:12px; }
.flex-1 { flex:1; }

/* status-tabs legacy */
.status-tabs {
  display:flex; border-bottom:1px solid var(--rule);
  margin-bottom:14px; gap:0;
}
.status-tab {
  padding:10px 14px 11px;
  color:var(--ink-3); font-size:12.5px; font-weight:600;
  border-bottom:2px solid transparent; margin-bottom:-1px;
  display:inline-flex; align-items:center; gap:8px;
  text-decoration:none;
}
.status-tab.active { color:var(--ink); border-bottom-color:var(--brand); }
.status-tab .count {
  font-family:'JetBrains Mono',monospace;
  font-size:10.5px; color:var(--ink-3);
  background:var(--bg-card); padding:1px 6px;
  border-radius:3px; border:1px solid var(--rule);
}
.status-tab.active .count {
  color:var(--brand);
  background:var(--brand-soft);
  border-color:color-mix(in oklab, var(--brand) 30%, transparent);
}
.filter-bar {
  display:flex; align-items:center; gap:10px;
  margin-bottom:12px; flex-wrap:wrap;
}
.metrics-row {
  display:grid; grid-template-columns:repeat(4, 1fr);
  gap:12px; margin-bottom:14px;
}
.metric-card { padding:14px 16px; }
.metric-card .metric-delta {
  font-size:10.5px; color:var(--ink-3); margin-top:4px;
  font-family:'JetBrains Mono',monospace;
}
.metric-card.status-info { border-left:3px solid var(--herbera); }
.metric-card.status-warn { border-left:3px solid var(--warn); }
.metric-card.status-ok { border-left:3px solid var(--ok); }
.metric-card.brand-sot { border-left:3px solid var(--sot); }
.panel-actions { display:flex; gap:6px; }